Your digital products are available for instant download immediately after your payment is successfully processed. You have three easy ways to access them:

1. On the Order Confirmation Page: A download link will appear on your screen right after you pay.
2. Via Email: We will send a confirmation email to the address you provided at checkout. This email contains a secure link to download your files.
3. In Your ABDigitizing Account: This is the most reliable method. All your purchased files and courses are permanently stored in your personal account area. Simply log in and navigate to the “Downloads” or “My Courses” section at any time.^*

We accept all major credit cards (securely processed by PayU Latam) and PayPal. All prices displayed on our website are in US Dollars (USD).

Yes, your security is our top priority. Our website uses industry-leading payment processors that utilize tokenization. This advanced security measure means your full credit card number is sent directly to their secure servers and is never stored on our website. We only receive a secure, non-usable “token” to confirm the payment, ensuring your financial data remains private and protected.

First, please check your spam, junk, or promotions folder in your email client, as automated emails can sometimes be filtered. If you still cannot find it, the best solution is to log into your account on our website, where all your purchased files are permanently and securely stored for you to access.

To ensure broad compatibility with nearly every embroidery machine on the market, each design is delivered in a single .zip file that contains all of the following formats: DST, PES, EXP, HUS, JEF, VIP, VP3, and XXX.

You must “unzip” or “extract” the main .zip file on your computer to access the individual format files. Most modern computers have this capability built-in. Simply right-click on the .zip file you downloaded and select an option like “Extract All” or “Unzip”.

We strongly advise against resizing or modifying the designs. Each design is meticulously digitized for a specific size to ensure perfect stitch quality, density, and detail. Altering the size, even slightly, can severely compromise the final stitch-out. We are not responsible for the quality of a design that has been edited or altered by the customer.

Yes, absolutely! The license you purchase allows you to stitch our designs onto physical products (like t-shirts, hats, bags, etc.) and sell those finished items. However, the license strictly prohibits you from reselling, sharing, trading, or distributing the digital embroidery file itself in any capacity.

A high-quality stitch-out depends on a combination of a great design file and the right technique. If you face issues, 99% of the time it can be solved by checking these three things:

1. Stabilizer: This is the most common cause. Ensure you are using the correct type and weight of stabilizer for your fabric. A medium-weight cut-away stabilizer is often a great starting point for knit fabrics like t-shirts.
2. Hooping: Make sure your fabric is hooped tightly and smoothly, like a drum. Loose hooping will cause shifting and gaps.
3. Machine Settings: Check that your machine has a new, sharp needle appropriate for your fabric, and that your thread tension is correctly set.

If you have checked all of the above and the issue persists, please contact our support team with a photo of the issue.

Here is a quick guide to the most common machine brands. Always refer to your machine’s manual for the final word.

– Brother, Baby Lock, Deco: .PES
– Janome, Elna, Kenmore: .JEF
– Husqvarna, Viking: .HUS or .VP3
– Pfaff: .VP3
– Tajima, Commercial Machines: .DST
– Melco: .EXP
– Singer: .XXX or .DST

This is almost always a file transfer issue, not a problem with the design file itself. Please try these steps:

1. Re-download the .zip file from your account to ensure it wasn’t corrupted during the first download.
2. Use a high-quality USB stick and ensure it is formatted correctly for your machine.
3. Try transferring only the single file format you need to the USB stick, not the entire folder.

It’s a straightforward, collaborative process:

– You Send Us Your Artwork: Submit the order at https://abdigitizing.com/shop/services/digitizing-order/ or Submit your logo or image via our contact form, along with any specific instructions (size, fabric type, etc.).
– We Provide a Quote: Our team will review your request and provide a detailed quote and an estimated turnaround time.
– We Digitize: Once you approve the quote and complete the payment, we start the digitizing process, transforming your art into a high-quality, stitch-ready embroidery file.

Our standard turnaround is between 24-48 business hours. However, this can vary depending on the complexity of your design. We will confirm the exact delivery time in your official quote.

For urgent needs, we offer an optional Rush Delivery service. For an additional $10, your design will be digitized and delivered on the same day, within 8 hours.

See our focused FAQs sections for Digitizing service, click here → Digitizing Service FAQs

Once your purchase is complete, you can access all your course materials immediately. Simply log into your ABDigitizing account and navigate to the “My Courses” section to begin learning.

No. We believe in lifelong learning. When you enroll in a course with us, you receive lifetime access to all its lessons, downloadable resources, and any future updates we make to that course content.

Our support team is available from Monday to Friday. We pride ourselves on our quick response times and typically reply within 2 hours during business hours. However, please allow up to 24 hours for a response, especially during peak times or weekends.

To help us resolve your issue as quickly as possible, please include the following in your email:

– Your Order Number.
– The name of the design you are having trouble with.
– A clear photo of the stitch-out result showing the problem.
– The type of fabric and stabilizer you are using.

Due to the digital and irreversible nature of our products, we do not offer refunds or exchanges. However, your satisfaction is our priority. If you encounter any issues, please contact us. We are committed to helping you achieve a great result.
See Terms of Service page, section 5. “Refund and Delivery Policies”