Question 1

- What is Embroidery Digitizing?

Accepted Answer

Here's what embroidery digitizing means: We take your images and turn them into embroidery files. Our service quickly changes your graphic designs into stitch patterns that work on different fabrics. Unlike just changing an image's format, we carefully convert shapes into detailed embroidery stitches.

This isn't like screen printing, which focuses on graphics; embroidery digitizing is all about getting the stitches just right. We use specialized machines, software, and skilled people to make sure your custom logos look sharp and clear on clothes.

Question 2

- How to create a request for Digitizing Service?

Accepted Answer

Process is very simple; you just need to fill the form with the completed info about the design. Here's a quick video below for requesting digitizing service for one or multiple designs!

Note: For multiple designs, fill out the quote form for each design separately. Click “Add Quote to Cart” after each submission to ensure separate requests at checkout.

Question 3

- What's the process after I submit the quote?

Accepted Answer

Timely delivery matters to us. Our efficient processes ensure you receive your digitizing service quickly without compromising quality! This is the process workflow:

Order ProcessDescriptionOrder ReviewWe review your design and send you an email with the price and turnaround time for approval. ✅PaymentOnce you approve the price and timeframe, we send an invoice for the order so you can pay on the website through PayPal. ProcessingAfter payment is confirmed, we proceed to work our magic with the design and get it ready for delivery.CompletedOnce the file is ready to stitch, we attach the files to your email so you can download them and start your project.

Question 4

- How long does the digitizing process take with your Embroidery Digitizing Service?

Accepted Answer

Our Embroidery Digitizing Service offers a fast and reliable turnaround. Most standard projects are completed within 1 to 2 days, depending on our current schedule. The exact time may vary based on design complexity, but we’re committed to delivering high-quality files as quickly as possible.

For urgent needs, we offer an optional Rush Delivery service. For an additional $10, your design will be digitized and delivered on the same day, within 8 hours.

Question 5

- What file formats are provided by your Embroidery Digitizing Service?

Accepted Answer

Our Embroidery Digitizing Service provides all embroidery machine formats as the following: PES, DST, XXX, JEF, EXP, VP3, HUS. If you require a different/additional format, please contact us with your order number for further assistance. We also include PDF Production Worksheet. We provide optionally .edr format compatible with Embird Software Color Charts.

Question 6

- How do I receive files after my order is completed?

Accepted Answer

It's Simple! We now manually attach your digitized files directly to your email address, whether you place your order as a guest or with an account. You will no longer find these files in your account on the website. Just keep an eye on your inbox for the email, where your files will be attached and ready for download. If you don’t see it, be sure to check your spam or junk folder.

Question 7

- What if I am not satisfied with the Service?

Accepted Answer

We prioritize your satisfaction and offer unlimited revisions on all digitization projects until you are completely satisfied with the final design from our Embroidery Digitizing Service.

Question 8

- What are the Special Options?

Accepted Answer

Add a "Sample Stitch w/Photo" to your quote! We’ll digitize your design, stitch a sample on our embroidery machine, and send you a photo of the result. Choose "Hat" (+$12) for a sample on a hat or "Flat" (+$5) for a sample on flat fabric, so you can preview how your design will look when stitched.

Proceso de pedido	Descripción
Revisión de pedidos	Revisamos tu diseño y te enviamos un correo electrónico con el precio y el tiempo de entrega para su aprobación. ✅
Pago	Una vez que apruebes el precio y el plazo, te enviaremos una factura del pedido para que puedas pagar en la web a través de PayPal.
Tratamiento	Una vez confirmado el pago, procedemos a trabajar nuestra magia con el diseño y dejarlo listo para la entrega.
Terminado	Una vez que el archivo esté listo para coser, adjuntamos los archivos a tu correo electrónico para que puedas descargarlos y comenzar tu proyecto.

Servicio de Digitalización de Bordados

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